CasinoFriday Privacy Policy

Welcome to Casino Friday, where protecting your personal information is one of our top priorities. This Privacy Policy explains how we, FarUp Entertainment N.V., trading as Casino Friday under Curaçao eGaming licence no. OGL/2024/361/0119, collect, use, store and protect the personal data you share with us when you visit our site, complete a casino friday login, or use the CasinoFriday app to play, deposit or claim any casinofriday bonus. By creating an account with us, you agree to the practices described below.

Who We Are and What This Policy Covers

We operate CasinoFriday as an online gaming platform available to players in Canada and several other regulated markets. Our payment processing is handled by our subsidiary, FarUp Services Ltd, based in Limassol, Cyprus, and our sportsbook content is supplied under a separate arrangement by Altenar Software Limited, licensed by the Malta Gaming Authority. This policy applies to all personal data we collect through casinofriday.com, our mobile-optimised site, and the casino friday app, regardless of the device you use.

Information We Collect

We collect information directly from you, automatically through your use of our services, and occasionally from trusted third parties such as identity verification providers and payment partners. The categories of information we gather include the following:

• We collect registration details such as your name, date of birth, email address, phone number and residential address when you sign up for a casino friday login.
• We collect financial information, including deposit and withdrawal history, payment method details and transaction records processed through Visa, Interac, Jetonbank, MiFinity or cryptocurrency channels.
• We collect identity verification documents, such as government-issued ID and proof of address, once your cumulative deposits or withdrawals reach EUR 2,000, in line with our know-your-customer obligations.
• We collect gameplay data, including which casinofriday slot titles you play, your wagering activity, bonus usage, and eligibility for offers such as the casinofriday welcome bonus or a casino friday no deposit bonus, where applicable.
• We collect technical data such as your IP address, browser type, device information and log-in timestamps whenever you access your account or use the casino friday app.
• We collect communication records when you contact our support team by LiveChat or email, including complaint forms and correspondence regarding responsible gaming.

How We Use Your Information

We use the data we collect to operate your account securely, verify your identity, process deposits and withdrawals, and administer promotions including free spins offers and any casino friday free spins campaigns you participate in. We also use your information to detect and prevent fraud, comply with anti-money laundering regulations, meet our obligations under Curaçao law, and respond to enquiries about whether casinofriday is legit or how our casino friday bonus terms operate. Where you have opted in, we use your contact details to send marketing communications about new promotions, tournaments, and Loyalty Programme invitations; you may withdraw this consent at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in between sessions, and analyse how players use our platform. Cookies also help us understand which casinofriday casino pages perform well and how visitors researching a casino friday review or casino friday reviews interact with our content before registering. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of your account or the casinofriday app.

How We Share Your Information

We do not sell your personal data. We do, however, share information with selected third parties where necessary to run our services:

• We share payment data with FarUp Services Ltd and our banking and e-wallet partners to process deposits and withdrawals.
• We share limited account information with Altenar Software Limited when you place bets through our sportsbook, so that odds, settlements and responsible gambling tools function correctly.
• We share verification documents with identity and fraud-prevention providers to confirm your age and identity.
• We disclose information to regulators, including the Curaçao Gaming Authority, and to courts or law enforcement where legally required.
• We may share aggregated, non-identifiable data with game providers and analytics partners to improve our slot and live casino offering.

Data Security

We apply industry-standard technical and organisational measures, including encryption, firewalls and restricted internal access, to protect your data from unauthorised access, loss or misuse. Player funds are held in a segregated account separate from our operating funds. While we take every reasonable step to keep your data safe, no system is completely infallible, and we encourage you to use a strong, unique password for your casino friday login and to avoid sharing your credentials with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by Curaçao gaming regulations and applicable anti-money laundering rules, typically up to five years following account closure. If your account becomes dormant for 12 months, we may apply an inactivity charge as outlined in our Terms and Conditions, and we will retain relevant records to support any related enquiries or disputes.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. These rights include:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

Responsible Gaming and Data

We use certain gameplay and account data to support our responsible gaming tools, including deposit limits, self-exclusion requests and account activity monitoring. Where you raise a responsible gaming concern, we treat this information with particular sensitivity and acknowledge such complaints within two business days, working to resolve them within five, in line with our published complaints procedure.

Children's Privacy

Our services are strictly intended for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered a casino friday login, we will close the account and delete the associated data as required by law.

International Data Transfers

Because we operate across several regulated markets, your data may be transferred to and processed in countries outside Canada, including Curaçao, Cyprus and Malta, where our processors and licensing partners are based. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We will post any revised version on this page, and continued use of your casino friday login after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to manage your casinofriday casino account, please contact our support team via LiveChat, available 24/7, or by email at support@casinofriday.com. We aim to address all privacy-related enquiries promptly and transparently.